Delivery Information
Where does Ebrima deliver?
Items ordered in Ebrima can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here
What delivery options do I have?
Items ordered in Ebrima can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here
What delivery location can I choose?
Items ordered in Ebrima can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here
How to Track My Order?
Items ordered in Ebrima can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here
What are the costs for delivery when shopping online?
Items ordered in Ebrima can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here
Payments Options
Are my card details and personal information safe?
Ebrima guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Notice.
When is the amount debited from my card?
Ebrima guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Notice.
What happens in case of returns?
Ebrima guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Notice.
How can I make a payment when I choose for invoice?
Ebrima guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Notice.
How can I make a payment when I choose for "Pay next month"?
Ebrima guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Notice.
Returns Information
How can I book a return?
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.
How will I be refunded?
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.
How will I be informed that my return has been processed?
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.
I have lost my Return Form, what should I do?
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.
I have lost the return label; how can I send a return?
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.